Transforming Social Services Programs in Utah


The Governor’s Office of Management and Budget (GOMB) and the state’s social services agencies are on a mission to transform social services programs. Together, they developed a Blueprint Solution for getting significant improvements for customers, employees and taxpayers.

The Blueprint Solution steps are:

  1. Generate capacity
  2. Allocate capacity toward quality work with individuals and families
  3. Implement the right FITT (Frontloading, Intensity, Time, and Type of service) to meet client needs
  4. Formalize Milestone Management to keep all clients and case managers accountable to ambitious timeframes for progress
  5. Synchronize services and milestone management for the most vulnerable clients who are shared across programs

      The Blueprint Solution improves how social services are delivered by designing operations to spend the right quality time with individuals and families when they need it. Case management plans focus on achieving one primary goal at a time in an ambitious timeframe. Transformations to programs include both sweeping business process changes as well as supporting technology changes.

      GOMB is working with social services programs individually to implement the first four steps of the Blueprint Solution while simultaneously collaborating with five state programs on the fifth step, synchronization. The Synchronization effort will expand to include other state and community social services partners in the future. 

      The documents below provide more details on the Blueprint Solution.



      Social Services Key Improvements Handout


      Synchronization Project Charter


      MOU Regarding Records Sharing For Synchronization of Services


      Social Services Blueprint Solution Tool Guide


      Instructions for Blueprint Tool

      Utah Blueprint Tool Training Videos

      1 - Overall Intro

      2  - Intro to Client Page

      Other Videos

      Kris Cox on the Social Services Blueprint Solution

      Application of the Blueprint Solution to Juvenile Justice Services