SUCCESS Story: Juvenile Justice Services Youth Recidivism Rate Declining 

Colby Oliverson Newsletters, Success Stories

Historically, more than half of youth served by Utah’s Juvenile Justice Services (JJS) reoffend within one year of their original offense; however, recent data indicates this is no longer the case. Goal In April 2018, JJS and GOMB embarked on an intensive effort using the SUCCESS framework to reduce the risk of youth recidivism by 25% by 2021. Strategy JJS …

SUCCESS Story: Utah Office of the Medical Examiner

jessicalarsen Newsletters, Success Stories

It is common for people to claim the work they do is “unique” and, as a result, the concepts found in the SUCCESS Framework do not apply to them. Leadership at the Department of Health and the Office of the Medical Examiner (OME) once again demonstrate that everything we do in government can benefit from operational improvements. Read on to …

Applying Triage at the Utah Driver License Division

Colby Oliverson News, Newsletters, Success Stories

In the past five years, the Utah Driver License Division has dramatically reduced average wait times for all of its 13 field offices—even with an average of 1,200 additional customers per month since the project began. How did the division achieve such exciting results? Simple—by applying the concept of triage to manage flow. Triage Triage is a concept that assigns …

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Implementing Standard Work at the Utah Occupational Safety and Health Division

Colby Oliverson Newsletters, Success Stories

In January 2016, the Labor Commission’s Utah Occupational Safety and Health Division (UOSH) applied the concept of standard work to its workplace inspection process with the goal to issue citations (for when workplaces are found to have a recognized hazard) within 45 days from the opening of an inspection. By statute, UOSH has six months to issue a citation. However, …

SUCCESS: Utah Government Newsletter Logo

Implementing Full Kit at the Utah Office for Victims of Crime

Colby Oliverson Newsletters, Success Stories

Part of the Utah Office for Victims of Crime’s (UOVC) mission is to provide financial compensation to innocent victims of violent crime for their out-of-pocket, crime-related expenses. This requires a UOVC reparation officer to receive information from the victim, victim advocates, treatment providers, law enforcement, prosecutors, courts, and other partners to determine if and how the office can help. By …

Utah State Capitol

Implementing Standard Work at the Utah Occupational Safety and Health Division

Colby Oliverson Success Stories

By implementing standard work for its inspections of workplace hazards, the Utah Occupational Safety and Health Division now completes an impressive 83% of cases within 45 days, up from 45% in Jan 2016—an astounding 38% improvement. The division significantly sped up its processes while maintaining quality. Congratulations to the awesome team at the Division for all their hard work and …

Simplifying the Procurement Process

jessicalarsen Newsletters, Success Stories

The Department of Administrative Services’ Division of Purchasing has developed and tested a new procurement model called value-based procurement. The objective of the new model is to provide quicker results and better outcomes for both agencies and vendors.  One of the biggest problems with the traditional procurement process is government agencies prescribe the solution as part of their solicitation without …

Dept. of Alcoholic Beverage Control SUCCESS Story

jessicalarsen Success Stories

Many organizations fall into the trap of forecasting demand as a go-to solution for all products and services. Over the past year, the Governor’s Office of Management and Budget has worked with the Utah Dept. of Alcoholic Beverage Control (DABC) to improve operations. In the past, DABC tried to forecast demand for its products. It also relied on vendor discounts …

Dept. of Workforce Services

Applying FITT to the Family Employment Program

jessicalarsen Newsletters, Success Stories

In April 2017, the Workforce Development Division (WDD) housed within the Department of Workforce Services implemented a 15-month pilot in the Family Employment Program (FEP). The Family Employment Program is a temporary cash assistance program for families with a 36-month lifetime limit. The pilot incorporated Theory of Constraints principles and family-focused philosophies into the program service delivery model with the …