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Department of Heritage and Arts Success Story

jessicalarsen Success Stories

Goal of Success System Use the Department of Heritage and Arts’ (DHA) IT funds efficiently and effectively to support the department’s goal of creating vibrant communities through arts, culture and heritage. Strategies Manage DHA’s IT assets in the simplest, most accurate manner possible. Only pay for actively-used assets by surplussing assets no longer in productive use and by reconciling the …

DWQ Spills Story Photo

Division of Water Quality SUCCESS Story

jessicalarsen News, Success Stories

Goal of SUCCESS System The Utah Department of Environmental Quality’s Division of Water Quality (DWQ) Spills Incident Management SUCCESS system aims to standardize and improve responses to events that threaten water quality around Utah. SUCCESS Framework metrics measure the timeliness of a DWQ enforcement decision. Timely enforcement decisions ensure appropriate actions are taken and help encourage compliance. Strategies When the …

State of Utah employee inspecting meat

Department of Agriculture and Food Success Story

jessicalarsen Success Stories

Goal of the Food Safety Inspection System Ensure the safety and integrity of food products available to Utah consumers. Strategies Over the last several years, the Department of Agriculture and Food’s (UDAF) high turnover of inspection employees presented a significant challenge to achieving its goal. The turnover made it difficult to keep up with the growing demand for inspections and the increase …

Utah Highway Patrol Graphic

Utah Highway Patrol Finds the Ticket to Success

jessicalarsen Newsletters, Success Stories

Watch this video to learn how the Utah Highway Patrol, housed within the Department of Public Safety, implemented operational improvements and achieved big results. Congratulations to the Utah Highway Patrol for its commitment to finding ways to better serve customers, employees and taxpayers.  

Photo of Utah Occupational Safety and Health Division staff on a job site

Occupational Safety and Health Division SUCCESS Story

jessicalarsen Success Stories

Goal of Success System This SUCCESS system is housed in the Commission’s Occupational Safety and Health Division (UOSH). The goal of the system is to issue UOSH citations within 45 days of the date of the opening conference. By statute, UOSH has six months to issue a citation. However, six months can be a lifetime on a job site and …

Photo of Cars

Driver Licence Division SUCCESS Story

jessicalarsen Success Stories

Goal of Success System The goal of this SUCCESS system is for Driver License Division customers to receive the highest level of service and experience consistently short wait times. Strategy The strategy for achieving this goal focuses mainly on excellent management of a queuing system in order to maximize system flow. The queuing system allows Driver License Division field offices …

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Captive Division SUCCESS Story

jessicalarsen Success Stories

Goal of Success System The Utah Insurance Department’s Captive Division implemented its SUCCESS system to meet the increasing demands of regulating captive insurers. Since 2008, the number of Utah-licensed captive insurers has grown an average of 27 percent annually. In that time, the State went from 93 licensed captive insurers to a high of 593. To handle the increasing workload …

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Division of Consumer Protection SUCCESS Story

jessicalarsen Success Stories

Goal of Success System A key role of the Division of Consumer Protection is investigating complaints consumers have about transactions with businesses. The complaints vary widely and can potentially fall under one of more than 15 different statutory schemes enforced by the division. However, all the complaints have something in common: they matter to the individual who filed the complaint. …

Photo at the Utah State Hospital 6 Months of Quality Improvements Event

Utah State Hospital SUCCESS STORY

jessicalarsen Newsletters, Success Stories

Goal When an individual is found by a judge to be “Not Competent to Stand Trial,” he or she is ordered to receive competency restoration services by the state. Services include various clinical and pharmacological methods to improve the individual’s mental capacity to understand the court process and be capable to participate in his/her own defense. Utah’s forensic services are …

Utah Office of Tourism SUCCESS STORY

jessicalarsen Success Stories

Goal of Success System The Utah Office of Tourism’s SUCCESS program aims to distill its many marketing and promotional activities into a single, easy to understand measure to gauge operational performance over time. Virtually all of its programs directly or indirectly drive out-of-state traffic to its consumer website, To ensure that the Office of Tourism’s SUCCESS measure is based …