Achieving Breakthrough Results at the Utah Department of Veterans and Military Affairs

Colby Oliverson News, Success Stories

One of the goals of the Utah Department of Veterans and Military Affairs (UDVMA) is to connect veterans to available federal, state, and local resources to help veterans live a successful life. This effort includes helping veterans process fully developed claims (FDCs) to receive compensation for various expenses.  After applying the SUCCESS Framework to its claims processes, the department more …

Achieving Life-changing Results at the Utah Department of Corrections

Colby Oliverson Success Stories

It’s not possible or affordable for the state to keep offenders separated from the public indefinitely. In fact, the state’s re-entry system, or the system that transitions offenders from prisons or supervision back to freedom with supervision and programming, costs taxpayers upwards of $9 million monthly. So, the faster the system can effectively rehabilitate offenders, the better off are society, …

Saving Lives and Livelihoods at the Utah Public Health Laboratory

Colby Oliverson Success Stories

Robust testing is only as effective as the speed at which it is performed, and the Utah Public Health Laboratory (UPHL) is doing its part to improve testing in Utah. Due to a short incubation period before a COVID-positive individual becomes infectious, the more quickly an individual is tested and his/her test processed, the more likely we are to limit …

SUCCESS Story: Juvenile Justice Services Youth Recidivism Rate Declining 

Colby Oliverson Newsletters, Success Stories

Historically, more than half of youth served by Utah’s Juvenile Justice Services (JJS) reoffend within one year of their original offense; however, recent data indicate this is no longer the case. Goal In April 2018, JJS and GOMB embarked on an intensive effort using the SUCCESS framework to reduce the risk of youth recidivism by 25% by 2021. Strategy JJS …

SUCCESS Story: Utah Office of the Medical Examiner

jessicalarsen Newsletters, Success Stories

It is common for people to claim the work they do is “unique” and, as a result, the concepts found in the SUCCESS Framework do not apply to them. Leadership at the Department of Health and the Office of the Medical Examiner (OME) once again demonstrate that everything we do in government can benefit from operational improvements. Read on to …

Applying Triage at the Utah Driver License Division

Colby Oliverson News, Newsletters, Success Stories

In the past five years, the Utah Driver License Division has dramatically reduced average wait times for all of its 13 field offices—even with an average of 1,200 additional customers per month since the project began. How did the division achieve such exciting results? Simple—by applying the concept of triage to manage flow. Triage Triage is a concept that assigns …

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Implementing Standard Work at the Utah Occupational Safety and Health Division

Colby Oliverson Newsletters, Success Stories

In January 2016, the Labor Commission’s Utah Occupational Safety and Health Division (UOSH) applied the concept of standard work to its workplace inspection process with the goal to issue citations (for when workplaces are found to have a recognized hazard) within 45 days from the opening of an inspection. By statute, UOSH has six months to issue a citation. However, …

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Implementing Full Kit at the Utah Office for Victims of Crime

Colby Oliverson Newsletters, Success Stories

Part of the Utah Office for Victims of Crime’s (UOVC) mission is to provide financial compensation to innocent victims of violent crime for their out-of-pocket, crime-related expenses. This requires a UOVC reparation officer to receive information from the victim, victim advocates, treatment providers, law enforcement, prosecutors, courts, and other partners to determine if and how the office can help. By …

Utah State Capitol

Implementing Standard Work at the Utah Occupational Safety and Health Division

Colby Oliverson Success Stories

By implementing standard work for its inspections of workplace hazards, the Utah Occupational Safety and Health Division now completes an impressive 83% of cases within 45 days, up from 45% in Jan 2016—an astounding 38% improvement. The division significantly sped up its processes while maintaining quality. Congratulations to the awesome team at the Division for all their hard work and …