SUCCESS Story: Juvenile Justice Services Youth Recidivism Rate Declining 

Colby Oliverson Newsletters, Success Stories

Historically, more than half of youth served by Utah’s Juvenile Justice Services (JJS) reoffend within one year of their original offense; however, recent data indicate this is no longer the case. Goal In April 2018, JJS and GOMB embarked on an intensive effort using the SUCCESS framework to reduce the risk of youth recidivism by 25% by 2021. Strategy JJS …

Key Tax Reform Takeaways

jessicalarsen Newsletters

For the last several years policymakers have worked hard to draft well-informed policies that rebalance the state’s tax code. During the Dec. 12 special session, a tax reform package passed that will help Utah’s economy stay competitive while also alleviating some of the tax burden placed on Utah families through a $160 million ongoing tax cut and an estimated $70 …

SUCCESS Story: Utah Office of the Medical Examiner

jessicalarsen Newsletters, Success Stories

It is common for people to claim the work they do is “unique” and, as a result, the concepts found in the SUCCESS Framework do not apply to them. Leadership at the Department of Health and the Office of the Medical Examiner (OME) once again demonstrate that everything we do in government can benefit from operational improvements. Read on to …

Applying Triage at the Utah Driver License Division

Colby Oliverson News, Newsletters, Success Stories

In the past five years, the Utah Driver License Division has dramatically reduced average wait times for all of its 13 field offices—even with an average of 1,200 additional customers per month since the project began. How did the division achieve such exciting results? Simple—by applying the concept of triage to manage flow. Triage Triage is a concept that assigns …

SUCCESS: Utah Government Newsletter Logo

Implementing Standard Work at the Utah Occupational Safety and Health Division

Colby Oliverson Newsletters, Success Stories

In January 2016, the Labor Commission’s Utah Occupational Safety and Health Division (UOSH) applied the concept of standard work to its workplace inspection process with the goal to issue citations (for when workplaces are found to have a recognized hazard) within 45 days from the opening of an inspection. By statute, UOSH has six months to issue a citation. However, …

Update on Higher Education Strategic Planning Commission

Colby Oliverson Newsletters

According to a report published by Georgetown University, over 95% of jobs created since the Great Recession require post-secondary education. The 21st century economy requires a dynamic and educated workforce. Post-secondary education levels correspond to higher average income and less government dependence. And whether it is supporting our children and/or others as they go through college; attracting employers looking to …

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Implementing Full Kit at the Utah Office for Victims of Crime

Colby Oliverson Newsletters, Success Stories

Part of the Utah Office for Victims of Crime’s (UOVC) mission is to provide financial compensation to innocent victims of violent crime for their out-of-pocket, crime-related expenses. This requires a UOVC reparation officer to receive information from the victim, victim advocates, treatment providers, law enforcement, prosecutors, courts, and other partners to determine if and how the office can help. By …

Simplifying the Procurement Process

jessicalarsen Newsletters, Success Stories

The Department of Administrative Services’ Division of Purchasing has developed and tested a new procurement model called value-based procurement. The objective of the new model is to provide quicker results and better outcomes for both agencies and vendors.  One of the biggest problems with the traditional procurement process is government agencies prescribe the solution as part of their solicitation without …

Dept. of Workforce Services

Applying FITT to the Family Employment Program

jessicalarsen Newsletters, Success Stories

In April 2017, the Workforce Development Division (WDD) housed within the Department of Workforce Services implemented a 15-month pilot in the Family Employment Program (FEP). The Family Employment Program is a temporary cash assistance program for families with a 36-month lifetime limit. The pilot incorporated Theory of Constraints principles and family-focused philosophies into the program service delivery model with the …