Building On Success 2019 – Awards

jessicalarsen News

More than 1,100 individuals from both the public and private sectors gathered Sept. 9 and 10 for Building on Success 2019, the sixth annual Utah operational excellence conference. The theme for this year’s conference was Unleash Your Full Potential. During the event, the Utah Governor’s Office of Management and Budget presented awards to Utah agencies and individuals embracing the mindset …

Applying Triage at the Utah Driver License Division

Colby Oliverson News, Newsletters, Success Stories

In the past five years, the Utah Driver License Division has dramatically reduced average wait times for all of its 13 field offices—even with an average of 1,200 additional customers per month since the project began. How did the division achieve such exciting results? Simple—by applying the concept of triage to manage flow. Triage Triage is a concept that assigns …

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The Tax Foundation’s Guide on Modernizing Utah’s Sales Tax

Colby Oliverson News

The nation’s eyes are on Utah as, once again, our state leads out in taking on hard issues, according to the Tax Foundation, one of the country’s leading tax policy research institutes. While tax policy certainly isn’t exciting to everyone, it is foundational to a high-performing economy and well-run government. Follow this link to read the Foundation’s Report.

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Governing – A Performance Innovation That Actually Works

jessicalarsen News

[Kristen] Cox is a practitioner and advocate of the “theory of constraints,” which looks at the goals and the core problems that prevent systems from achieving their objectives. Cox says that the theory of constraints is more than just process improvement. It “is all about helping people get clear on designing the right policy or service in the first place …

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Trib Talk – Tax Reform

jessicalarsen News, Uncategorized

During his State of the State Address, Utah Gov. Gary Herbert said his number-one priority for the 2019 legislative session would be the development of a more equitable, simple and sustainable tax system. On this week’s episode of “Trib Talk,” Governor Herbert, his deputy chief of staff Paul Edwards and Kristen Cox, executive director of the Governor’s Office of Management …


Utah tax reform: Why the sales tax and why now

jessicalarsen Executive Director Articles, News

By: Kristen Cox, Executive Director, Utah Governor’s Office of Management and Budget (originally published in Utah Policy ) Utah is widely recognized as one of the best-managed states in the nation, and for good reason. Leaders and residents think ahead and tackle issues before they become a crisis. Tax reform is no different. We need to make the necessary changes …

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Utah Thrives: Utah Foundation Podcast – Tax Modernization

jessicalarsen News

What did Utah’s governor mean when he told the Legislature that tax modernization is his top priority for this session? What’s not modern about our tax system — specifically, sales taxes? In this edition of Utah Thrives, we’ll hear what the governor had to say on the subject as well as from Research Analyst Christopher Collard, the author of Utah …

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Utah Maintains AAA Credit Rating From All Major Rating Agencies, Saves Taxpayer Dollars on Transportation Projects

jessicalarsen News

Press Release by Office of Gov. Gary R. Herbert and Office of the Utah State Treasurer Utah Gov. Gary Herbert and Treasurer David Damschen today announced that S&P Global, Moody’s Investors Service and Fitch Ratings have reaffirmed the State’s AAA credit rating – the highest rating a state can receive. “Utah once again stands out as a leader in the …

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Division of Water Quality SUCCESS Story

jessicalarsen News, Success Stories

Goal of SUCCESS System The Utah Department of Environmental Quality’s Division of Water Quality (DWQ) Spills Incident Management SUCCESS system aims to standardize and improve responses to events that threaten water quality around Utah. SUCCESS Framework metrics measure the timeliness of a DWQ enforcement decision. Timely enforcement decisions ensure appropriate actions are taken and help encourage compliance. Strategies When the …